Every order gets a tracking link on WhatsApp when the courier collects it. If you have lost the message, there are two other routes.
If you have an account
Sign in and open Orders. Every order you have placed is there with its current status, the items on it and the address it is going to.
If you ordered on WhatsApp
Reply on the same thread you ordered on and we will send the live status back. If you ordered by phone instead, message us the number you called from and we will find the order against it.
What the statuses mean
- Processing — we have the order and are picking it. It has not left us yet.
- Dispatched — the courier has the parcel and the tracking link is live.
- Out for delivery — it is on a van in your city today.
- Completed — delivered and signed for.
- On hold — something needs confirming, usually the address or the pin code. We will already have messaged you.
The tracking has not moved
A courier scan can lag a day behind the parcel. If nothing has changed for two working days, message us the order number — we will raise it with the courier directly, and if the parcel is genuinely lost we send a replacement rather than waiting for their enquiry to close.