If something is not right, we would rather replace it than argue about it. Two situations, two different routes.
You changed your mind
Unopened products can be returned within 7 days of delivery for a full refund. The seal has to be intact and the batch number still legible on the pack.
Something arrived wrong
If a seal is broken in transit, the pack looks wrong, or the wrong item arrived, send us a photo on WhatsApp. We will replace it, and you do not need to ship anything back — keeping a damaged pack in the post helps nobody.
What we cannot take back
- Opened powders, granules, oils and juices, for the same hygiene reason a pharmacy cannot take them back
- Anything past the 7-day window, unless there is a genuine fault with the batch
- Products bought from a reseller rather than from us — those go back to the seller you bought from
How a refund reaches you
Cash on delivery is currently the only payment method on this site, so a refund goes back by UPI or bank transfer. We ask for those details once the return is approved, never before.
Starting a return
Message us on WhatsApp with the order number and the batch number printed on the pack, and tell us which of the two situations above applies. Most returns are settled in the same conversation.